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​FREQUENTLY ASKED QUESTIONS​​
GENERAL QUESTIONS
Contact our support team at customersupport@goanddoevents.com or by calling 801-762-8547.
Who do I contact if I have questions before the trip?
PACKING & PREPARATION
Yes, luggage allowances are primarily determined by your international airline, so be sure to check their specific weight and size restrictions. For any internal flights included in the tour, your fare typically covers one checked bag and one carry-on. The same allowance applies to bus travel during the tour to ensure everyone’s luggage fits comfortably in the storage compartments. If you have questions about packing or specific limitations, we’re happy to help!
Are there weight or size limits for luggage?
Some of our hotels may have porterage, but it is not guaranteed. Make sure you are able to transport your luggage should it be needed.
Will someone help with luggage during the trip?
We recommend using weather.com and entering your tour destinations to get an idea what the weather will look like.
What kind of weather should I pack for?
DOMESTIC TRAVEL: Yes, as long as it can be folded up on the bus, and you are able to get on and off the bus on your own (or have a companion coming to assist you).
INTERNATIONAL TRAVEL: Canes are welcome, walkers are discouraged for most international trips. Please keep in mind that many other countries are not ADA friendly, due to cobbled streets, uneven roads, lots of stairs, etc.
Can I bring a cane, walker, or other mobility aid?
Most items can be purchased locally, and your tour leader can assist with locating a nearby pharmacy or store.
What if I forget something important?
It depends on your specific tour, but most hotels and ships we use offer laundry services.
Are there laundry options during the tour?
DOMESTIC TRAVEL: No. Check with your airline for what documentation they accept for domestic travel.
INTERNATIONAL TRAVEL: Yes. Your passport must be valid for at least 6 months beyond your return date. If a visa is required for any of your tour destinations, we will notify you and instruct you on how to get it.
Do I need a passport or any other identification for this trip?
You will receive a detailed packet with your itinerary, travel documents, and arrival instructions about 30 days before departure by email
How will I receive the final itinerary and travel documents?
HEALTH & SAFETY
Of course! Always pack medications in your carry-on to avoid losing them should your checked luggage get lost.
Should I bring my medications, and how should I pack them?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Is there a refrigerator available if I need to store medication?
​Yes. Stops occur at least every 2–3 hours, with flexibility based on group needs.
Are rest breaks and bathroom stops frequent?
TOUR EXPERIENCE
Our tours are considered active and often include a significant amount of walking, particularly on international itineraries. The level of activity varies by day depending on the schedule, but guests should be prepared for full days and walking on a variety of terrain, including cobblestones, stairs, and uneven surfaces. Comfortable shoes and a moderate level of mobility are essential.
How active are the tours?
Some international destinations are not as equipped for accessibility as the United States. Many historic areas feature uneven terrain, cobblestone streets, narrow pathways, and frequent stairs, which can make navigation difficult for those using wheelchairs or mobility devices. While we strive to make our tours as inclusive as possible, the local infrastructure in certain countries limits full accessibility.
Why are some tours listed as non-wheelchair accessible?
Yes, you’re welcome to skip any activity if you need to rest or prefer not to participate. Please note, however, that you’ll be responsible for your own arrangements to rejoin the group later, as the tour will continue on schedule. Whenever possible, we’ll provide guidance to help make that transition smooth.
Will there be options for people who need to skip an activity?
Our tour buses are not equipped with lifts or ramps, so travelers must be able to board and exit the bus using steps. If you need assistance, we kindly ask that you travel with a companion who can help you, as the tour staff is not able to provide individual mobility support. We’re happy to answer questions about accessibility in advance to help you prepare.
Is the bus accessible for those with mobility concerns?
​Yes, we will have Go & Do staff as well as local guides and tour leaders with the group during all of our tours.
Will there be a tour guide or group leader available at all times?
ACCOMMODATIONS & MEALS
​Yes, your travel packet will include all of the hotels included in the itinerary. You should receive your travel packet 30-45 days before your tour start date.
Will I get a list of what hotels we will use during the tour?
We will do our best to accomodate you, please just let us know as early as possible if you would like an accessible room.
Are hotel rooms accessible (e.g., elevators, grab bars, walk-in showers)?
Meal inclusion varies by tour itinerary. Check your specific trip page to see the list of inclusions.
If you have any restrictions, please let us know as least 30 days ahead of your trip departure.
Are meals included? What if I have dietary restrictions?
VISITING SITES
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Will I have a chance to do a session at the temple visits?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Are there any special dress requirements for temple or church visits?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Will religious services be offered or attended during the tour?
FINANCES & TIPPING
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Are tips included in the tour price?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
How much extra money should I bring?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Will I need cash or is card accepted?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Are ATMs easy to find?
COMMUNICATION & TECHNOLOGY
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Will my phone work abroad?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Will there be Wi-Fi?
​Most of our hotel rooms include a small refrigerator, which can be used to store medication if needed. If you have specific concerns or requirements, please contact our customer support team in advance—we’ll be happy to confirm the details for your particular tour and accommodations.
Should I bring a power adapter?
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